Our Dispute Resolution Process
1
File a Dispute
If you have an issue with a transaction, file a dispute within 30 days of the transaction date.
2
Submit Evidence
Provide detailed information and evidence supporting your claim. Include screenshots, messages, and documentation.
3
Other Party Responds
The other party has 7 days to respond to your dispute with their own evidence and explanation.
4
Review and Decision
Our dispute resolution team reviews all evidence and makes a fair decision within 14 days.
5
Resolution
We implement the decision and notify both parties of the outcome.
What We Consider
- Communication between parties
- Evidence provided by both sides
- Transaction terms and conditions
- Shipping and delivery confirmation
- Item condition and description accuracy
Appeal Process
If you disagree with our decision, you can appeal within 7 days. Appeals are reviewed by a different team member to ensure fairness and impartiality.